Incident Severity Model

Severity Levels

• SEV-1: Critical outage / security incident / financial integrity risk.
• SEV-2: Major degradation affecting key workflows.
• SEV-3: Partial degradation or non-critical feature impact.
• SEV-4: Minor issue with workaround.

Response Targets

• SEV-1: immediate response, continuous war-room.
• SEV-2: rapid response during on-call window.
• SEV-3/4: queued triage with SLA targets.

Escalation

• SEV-1/2 require platform + security + product visibility.
• SEV-1 requires executive/stakeholder communication cadence.

Closure Requirements

• Incident timeline
• root-cause analysis
• corrective and preventive actions
• owner and due dates